Booking Cancellation Policy

Cancellation fees:

Cancellation before 31 days before first check-in date: 20%

Cancellation 30 days or less before first check-in date: 100%

Refunds:

All refunds will paid in South African Rand.

All bank fees associated with paying a refund will be carried by the refunded party.

To facilitate a refund, the following information will be required:

• Name and last name of account holder
• Address of account holder
• Bank name
• Bank account number
• Branch number
• Swift code (for banks outside South Africa)
• Address of bank receiving the funds

Credit:

Outstanding refunds may be used as credit for a different booking at discretion of the lodge's management.

Please e-mail your request for a refund with all relevant details to welcome@smilesbookings.co.za

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